What our Customers say...

Testimonials

We were looking for someone to professionally clean our carpets before we put our house on the market, and we reached out to Whitney at SERVPRO.  When they came out to the house, "Russell was prompt, thorough and professional!  We look forward to using your service again!!"

I had a very bad mold issue in my home and had SERVPRO of North Cabarrus County and China come in to look at it. Russ and his team came over in a timely manner and took care of the problem. I would recommend this company to anyone with mold issues!

We had no idea what we were getting into when this occurred. SERVPRO of North Cabarrus County and China Grove came out and did a great job of looking things over, explaining the process, and giving proper expectations of how long things would take from their services all the way to being able to move back into our home.

You were amazing to work with! SERVPRO of North Cabarrus County and China Grove  took such good care of our keepsakes. WE were very pleased with the courtesy and respect we received from your staff while working on our house repair.  Their crews did a wonderful job on our rebuild! I am thrilled with the results! Thank You!

Thank you Whitney for your personalized care towards us and for taking such good care of our things. We enjoyed working with you and appreciate your patience with us during a stressful time. I consider SERVPRO of North Cabarrus County and China Grove to be the best in the business. 

"Russell & Jack were very professional, prompt, and courteous. They worked directly with my homeowner's insurance and everything went very smoothly. I wouldn't hesitate to recommend  SERVPRO of North Cabarrus County and China Grove to family and friends when and if the unexpected fire loss happens to them"

When my home was damaged during the storm SERVPRO OF North Cabarrus County & China Grove came to the rescue.  Jack clearly explained the cleaning and restoration process to me.  I was confident with the on site personnel who performed the services at my home.  Now that the restoration is complete is I very Happy and would recommend  SERVPRO OF North Cabarrus County & China Grove to family or friends.

I'd like to say Thank you to SERVPRO of North Cabarrus County & China Grove for the care I received after the storm.  I enjoyed working with Russel & Jack.  They were courteous, prompt from start to finish.  I would recommend them to anyone.    

"SERVPRO of North Cabarrus County & China Grove Emergency Response Team to the time to answer my questions and concerns related to my loss after the storm.  The customer service was excellent!  We greatly appreciate the timely response.  We were more than satisfied with the services performed.  We are grateful and thankful for their Emergency Response Team!"  

So pleased with the service from the SERVPRO of North Cabarrus County & China Grove team. They performed an inspection of my home to assess water damage, moisture and mold issues, and indoor  air-quality concerns. They arrived on time, and went above & beyond to listen to our situation and ask detailed questions about our problem. I never felt rushed, or like we were just another job they had to knock out that day. They were kind, courteous, and informative. At this point, we have not contracted for repairs but can say without a doubt that should we move forward - we won't be considering any other company to complete the work. Highly recommend."

Your performance and strong workmanship far exceeded my wildest expectations. I was very happy with your timeliness and the care you took to restore my office. We are the second company to have used you on our block and certainly wont be the last. I would tell any company faced with an emergency water situation to call you immediately. We got to the office on that fateful Monday morning, only to find the floor covered with water. We didn't even think about the possibility of mold, but you took the care to explain all the possible problems to us. You had your team mobilized and hard at work within an hour or two. They worked so diligently that we were back in the office in no time. We cant thank you enough for how hard you worked for us.

The last thing I needed after the recession hit my business hard was a flood in the back kitchen, but of course that's exactly what happened. Your men did an excellent job cleaning up the water damage and worked speedily to help get our doors open again. SERVPRO of North Cabarrus County & China Grove finished the job well within the quote they gave, and were more than willing to stay late and do whatever was necessary to clean up the mess and prevent any additional water damage from happening. Your help in drying the building to the satisfaction of the city, myself and your very high standards gave me the opportunity to open the restaurant again.  I couldn't have been in better hands.

When the building I manage had a flood in the basement, I thought I had a real nightmare on my hands. I called SERVPRO of North Cabarrus County & China Grove on a recommendation from a plumbing company, and they came out to extract the water immediately. My building isn’t the easiest to work on; it demands a lot of technical knowledge and experience.  SERVPRO of North Cabarrus County & China Grove thoroughly dried the basement and surrounding areas, testing for mold and any possible contamination of other areas. They completed the project before the agreed-upon date, not to mention finishing well within the estimated price they originally provided on the contract. I can sleep better knowing that I’ve now built a strong working relationship with a reputable water damage restoration company like SERVPRO of North Cabarrus County & China Grove.

I couldn’t give them a higher recommendation.

On Sunday the cold weather conspired to clog all of our main drain lines, and we had a terrible flood in the basement of our facility. We are a small non-profit organization and an incident like this can be devastating if we lose supplies, materials and equipment. Your technicians Justin and Johnathan  came to our rescue-literally. They are extremely polite and personable. They took time to explain their work plan, methods and worked very hard until the job was done. In short SERVPRO of North Cabarrus County & China Grove did a fantastic job and we are grateful to them and to your company for sending  to uthem to us. We didn’t lose one item.

Your technicians were cheerful, friendly and professional in the face of a daunting task. They worked really hard and they were terrific. The job was very intense – given truly horrid working conditions. Your employees gave good attention to detail and kept me informed all day. I appreciate them very much.

We contracted with Whitney Norton of SERVPRO/North Cabarrus County China Grove after we experienced flooding in our home caused by Hurricane Irma.We have found that his work has been thorough, efficient and carried out in a timely manner. He also helped us sort out some confusing issues with regard to the insurance process.The work team was professional, very helpful and courteous. We are very satisfied with the work done in our home and would recommend this team to anyone needing mitigation emergency services.

Had a roof leak that did extensive damage to ceiling in spare bedroom. SERVPRO did a good job cleaning all insulation out of the attic and treating the wet areas for mold. The whole crew was professional and polite. Thank you!!!

Excellent Service from start to finish! They were especially courteous, polite and helpful throughout the duration of my water job.  Enjoyed working with both Russ and Jack! Highly recommend!

Love the guys that came out to our house every day for a week! They were great to work with, super friendly and had an understanding of what an inconvenience our situation was. We had a pipe burst at 12:30 one night...called them at 1 am and they were at our house by 7! Great company

Fabulous service and they always do a fantastic job for my clients!

This is the best company to work with ! They took charge and made a difficult situation stress free! Not all SERVPRO's are the same but this one is top notch !! Give them a try ! Very professional !!

SERVPRO gave us perfect service. Very pleased with the outcome!

These guys know what they are doing!  Very knowledgeable and professional.

Our entire experience was amazing!  Whitney was at our house within an hour of the incident - What Service!  His crew was wonderful throughout the cleanup/dry out process.  We were impressed with everyone's professionalism!

I had very good service and was very happy that they were able to clean the spots in our 2 bedrooms.

I am very pleased with the overall experience.  The level of professionalism, communication and work ethic are top notch.  A very pleased customer!

Last spring, I hired Whitney to remediate the mold in the crawlspace of one of my listings. He was always responsive, his employees were professional and prompt, and the job was finished on time with complete satisfaction of the homeowner.

Two additional clients with moisture issues have also hired SERVPRO. The work was done on time and in both cases, the homeowners were extremely pleased with the results.

Whitney Norton responded to my call immediately and arrived at my home shortly after 6:00 am. Phil arrived later with additional equipment and they worked diligently until after 6:00 pm that evening.

Everything they did was thoroughly explained as future concerns arose throughout the day. These two men were efficient, trustworthy, knowledgeable and professional. I could not have asked for a better crew to take care of me in a crisis and we are thankful for their service.

I just wanted to say Thank You. My kitchen looks great! All the guys: Phil, Jonathon, Sonny, AC, David and Jason were just wonderful! You should be very proud to have such gentlemen working with you. I'm sure you know that though. I would recommend you all to anyone! Thanks so much!

Thank you so much for cleaning my dishes and packing them so well. I sat there and cried over some of my china. I know that most of the plates were broken (in the loss) but you saved all you could. Thank Phil and the rest of your crew.

You have an excellent response team. We were very impressed with the response time. Excellent service and job was completed to my satisfaction.

I just can’t say enough good things about the job SERVPRO did in repairing the cabinet / countertop / kitchen sink leak. I am extremely pleased both with the work and how our home and belongings were treated.

Excellent and Prompt Service! Should the need arise in the future, I will recommend to friends and family.

We had exceptional service from SERVPRO when our basement flooded the day after Christmas. We were in the midst of opening Christmas presents with family when a drain backed up and flooded the basement, which we use for the grandchildren's playroom. I called SERVPRO, and they had a team over very promptly and immediately got to work. They were prompt, courteous and professional. Their office staff was friendly, accessible and great at follow-up. I would highly recommend SERVPRO.

Phil and Adam showed up promptly at 9:30, cheerfully and introduced themselves. We reviewed the work to be done and off they went. They were very careful to check out the spots on my carpets, protect corners of the walls and move furniture accordingly.

My carpets dried very quickly and look amazing! We have used your company several times in the restaurants but this was the first time in our home. Thank you again for the friendly and efficient service your team provided.

Thank YOU! Your service guys just left from cleaning my carpets, and I gave them an A+! They did a great job and were so pleasant to work with in my crowded house. Thank you for a super service!!!!!!!

Thank you for the superb job on my recent carpet cleaning. We had pet stains and odor, drink spills and even nail polish on our carpets. It was all completely eliminated, even the odors. I will definitely be recommending SERVPRO to my friends and clients in the future!

Smell is all gone in my carpet and the Oriental carpet looks amazing! Your service guy really takes pride and joy in his job and it is so refreshing ....Thanks for everything!

They were awesome. They made it all so easy! I would totally recommend SERVPRO of N. Cabarrus County & China Grove to anyone!

Great Work! Very knowledgeable & courteous! We are very pleased!

SERVPRO of North Cabarrus County & China Grove was very helpful and polite, they explained everything that was needed to clean the area involved!

Thanks to Jack & all the staff at SERVPRO of North Cabarrus County & China Grove for helping us put our home back together!

Strongly recommend to anyone with similar needs! Team was very friendly & fully communicated all information!

I had a great experience with SERVPRO of North Cabarrus County & China Grove! The on-site personnel were very knowledgeable!

Great customer service! Very informative!

We had our carpets cleaned today by SERVPRO North Cabarrus County and they look and smell so clean! The whole process went very smoothly - from making the appointment with the very kind project coordinator to the awesome technicians that came to the house. The technicians were extremely kind and professional and went above and beyond. Thanks so much! I'd been putting off having my carpets cleaned but I really had no need to. These guys made it easy! Thank you! Would highly recommend them!

My client used SERVPRO to remove some smoke issues in her home...This enabled her to sell her home...The SERVPRO Team was excellent in their commmunciation and professionalism...They kept my client and myself informed and educated about the procedures and work to be done..

Mike Doggette / Keller Williams Realty Concord/Kannapolis

Thanks SERVPRO!