What our Customers say...


We contracted with Whitney Norton of SERVPRO/North Cabarrus County China Grove after we experienced flooding in our home caused by Hurricane Irma.We have found that his work has been thorough, efficient and carried out in a timely manner. He also helped us sort out some confusing issues with regard to the insurance process.The work team was professional, very helpful and courteous. We are very satisfied with the work done in our home and would recommend this team to anyone needing mitigation emergency services.

Had a roof leak that did extensive damage to ceiling in spare bedroom. SERVPRO did a good job cleaning all insulation out of the attic and treating the wet areas for mold. The whole crew was professional and polite. Thank you!!!

Excellent Service from start to finish! They were especially courteous, polite and helpful throughout the duration of my water job.  Enjoyed working with both Russ and Jack! Highly recommend!

Love the guys that came out to our house every day for a week! They were great to work with, super friendly and had an understanding of what an inconvenience our situation was. We had a pipe burst at 12:30 one night...called them at 1 am and they were at our house by 7! Great company

Fabulous service and they always do a fantastic job for my clients!

This is the best company to work with ! They took charge and made a difficult situation stress free! Not all SERVPRO's are the same but this one is top notch !! Give them a try ! Very professional !!

SERVPRO gave us perfect service. Very pleased with the outcome!

These guys know what they are doing!  Very knowledgeable and professional.

Our entire experience was amazing!  Whitney was at our house within an hour of the incident - What Service!  His crew was wonderful throughout the cleanup/dry out process.  We were impressed with everyone's professionalism!

I had very good service and was very happy that they were able to clean the spots in our 2 bedrooms.

I am very pleased with the overall experience.  The level of professionalism, communication and work ethic are top notch.  A very pleased customer!

Last spring, I hired Whitney to remediate the mold in the crawlspace of one of my listings. He was always responsive, his employees were professional and prompt, and the job was finished on time with complete satisfaction of the homeowner.

Two additional clients with moisture issues have also hired SERVPRO. The work was done on time and in both cases, the homeowners were extremely pleased with the results.

Whitney Norton responded to my call immediately and arrived at my home shortly after 6:00 am. Phil arrived later with additional equipment and they worked diligently until after 6:00 pm that evening.

Everything they did was thoroughly explained as future concerns arose throughout the day. These two men were efficient, trustworthy, knowledgeable and professional. I could not have asked for a better crew to take care of me in a crisis and we are thankful for their service.

I just wanted to say Thank You. My kitchen looks great! All the guys: Phil, Jonathon, Sonny, AC, David and Jason were just wonderful! You should be very proud to have such gentlemen working with you. I'm sure you know that though. I would recommend you all to anyone! Thanks so much!

Thank you so much for cleaning my dishes and packing them so well. I sat there and cried over some of my china. I know that most of the plates were broken (in the loss) but you saved all you could. Thank Phil and the rest of your crew.

You have an excellent response team. We were very impressed with the response time. Excellent service and job was completed to my satisfaction.

I just can’t say enough good things about the job SERVPRO did in repairing the cabinet / countertop / kitchen sink leak. I am extremely pleased both with the work and how our home and belongings were treated.

Excellent and Prompt Service! Should the need arise in the future, I will recommend to friends and family.

We had exceptional service from SERVPRO when our basement flooded the day after Christmas. We were in the midst of opening Christmas presents with family when a drain backed up and flooded the basement, which we use for the grandchildren's playroom. I called SERVPRO, and they had a team over very promptly and immediately got to work. They were prompt, courteous and professional. Their office staff was friendly, accessible and great at follow-up. I would highly recommend SERVPRO.

Phil and Adam showed up promptly at 9:30, cheerfully and introduced themselves. We reviewed the work to be done and off they went. They were very careful to check out the spots on my carpets, protect corners of the walls and move furniture accordingly.

My carpets dried very quickly and look amazing! We have used your company several times in the restaurants but this was the first time in our home. Thank you again for the friendly and efficient service your team provided.

Thank YOU! Your service guys just left from cleaning my carpets, and I gave them an A+! They did a great job and were so pleasant to work with in my crowded house. Thank you for a super service!!!!!!!

Thank you for the superb job on my recent carpet cleaning. We had pet stains and odor, drink spills and even nail polish on our carpets. It was all completely eliminated, even the odors. I will definitely be recommending SERVPRO to my friends and clients in the future!

Smell is all gone in my carpet and the Oriental carpet looks amazing! Your service guy really takes pride and joy in his job and it is so refreshing ....Thanks for everything!

They were awesome. They made it all so easy! I would totally recommend SERVPRO of N. Cabarrus County & China Grove to anyone!

Great Work! Very knowledgeable & courteous! We are very pleased!

SERVPRO of North Cabarrus County & China Grove was very helpful and polite, they explained everything that was needed to clean the area involved!

Thanks to Jack & all the staff at SERVPRO of North Cabarrus County & China Grove for helping us put our home back together!

Strongly recommend to anyone with similar needs! Team was very friendly & fully communicated all information!

I had a great experience with SERVPRO of North Cabarrus County & China Grove! The on-site personnel were very knowledgeable!

Great customer service! Very informative!

We had our carpets cleaned today by SERVPRO North Cabarrus County and they look and smell so clean! The whole process went very smoothly - from making the appointment with the very kind project coordinator to the awesome technicians that came to the house. The technicians were extremely kind and professional and went above and beyond. Thanks so much! I'd been putting off having my carpets cleaned but I really had no need to. These guys made it easy! Thank you! Would highly recommend them!

My client used SERVPRO to remove some smoke issues in her home...This enabled her to sell her home...The SERVPRO Team was excellent in their commmunciation and professionalism...They kept my client and myself informed and educated about the procedures and work to be done..

Mike Doggette / Keller Williams Realty Concord/Kannapolis